Construction auditing : planning - implementation - use
Customer service excellent
Service failure : the real reasons employees struggle with customer service and what you can do about it
Meningkatkan kinerja perusahaan jasa konstruksi di Indonesia : aplikasi knowledge based management system
Checklist of library building design considerations
Maximizing construction project and investment budget efficiency with value engineering
200 contractual problems and their solutions
Outstanding library service to children : putting the core competencies to work
Public libraries and Internet service roles : measuring and maximizing Internet services
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
Seri pengadaan jasa konstruksi
Standar dan pedoman pengadaan jasa konstruksi (buku 1 s/d 9)
Peraturan pelaksanaan undang undang jasa konstruksi
Sistem akuntansi perusahaan jasa konstruksi : dilengkapi ketentuan perpajakan
Designing a school library media center for the future
Managing your library construction project : a step-by-step guide
A strategic and tactical approach to global business ethics
Libraries, the first amendment, and cyberspace : what you need to know
High tech, high touch : library customer service through technology